In the world of Web 2.0, instead of the voice of website owner, customer voice becomes more and more important. Webmasters realised the necessity of customer satisfaction and many of them are yet to find out how to track and measure it. According to Avinash Kaushiv’s invaluable book -Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity, he pointed out the importance to analyse the voice of customers in his multiplicity strategy. So what is this yet another free online survey tool?

free online survey tool

It’s 4qsurvey.com, collaborated by Avinash Kaushik and iPerceptions.com.

Let’s have a look at the benefits it has

• Determine the satisfaction of visitors
• Find out what visitors are doing on your website
• Whether visitors complete their mission or not
• Feedbacks from visitors
• It’s FREE (unbelievable)
• Easy to install, the code will be generated for you to implement on your site

What features it offers

• Create and modify survey (as many as you can)
• Be able to set up survey in different languages
• Code will be generated automatically after creating or modifying survey
• Be able to control the number of participants by adjusting “Invitation Response Rate”
• Worry-free intelligence that same vistors won’t be invited twice
• Real-time results
• Languaga filter can be applied
• Data can be free downloaded as CSV files
• Segmentation reports

Well, I always believe free = bad quality, but this tool completely changed my thought. Fashioned design, powerful features and excellent results dashboard, I can hardly image this tool is totally free. Maybe it’s for branding iPerceptions.com, but who cares, it’s a fantistic free survey tool out there.

Here are few screenshots to show you how it looks like

1. States “You opinion is important” first to make customers happy, “Yes” or “No” let customers have a choice whether to participate or not.

2. The survey interface

3. Result dashboard

Do you like it already? Try it out now, since it’s still FREE. If you have ever used it, how did you feel? Or any other free online survey tools you would recommend? Please comment here.

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