In the world of Web 2.0, instead of the voice of website owner, customer voice becomes more and more important. Webmasters realised the necessity of customer satisfaction and many of them are yet to find out how to track and measure it. According to Avinash Kaushiv’s invaluable book -Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity, he pointed out the importance to analyse the voice of customers in his multiplicity strategy. So what is this yet another free online survey tool?

free online survey tool

It’s 4qsurvey.com, collaborated by Avinash Kaushik and iPerceptions.com.